Frequently Asked Questions
Your guide to shopping with Sitaram Ayurveda
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
How do I track my order once it has been shipped?
Once your order is dispatched, you will receive an email and SMS with a unique tracking ID and a link to our courier partner's website to monitor your delivery in real-time.
What is your return and exchange policy?
We offer a 7-day return policy for unused products in their original packaging. Please note that for hygiene reasons, certain items like innerwear or opened wellness products cannot be returned.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular mobile wallets. Cash on Delivery (COD) is also available for select pin codes within India.
Are the fabrics used in your apparel sustainably sourced?
Yes, at Sitaram Ayurveda, we prioritize natural fibers and eco-friendly dyes to ensure our fashion line is as kind to the planet as it is to your skin.
How can I contact customer support for assistance?
Our dedicated support team is available Monday through Saturday, 9 AM to 6 PM. You can reach us via email at [email protected] or through our website's live chat feature.